Frequently Asked Questions
How do I inflate and store the Pave Comfort Bum Cloud?
The Pave Comfort Bum Cloud inflates quickly using its built-in valve - just blow air in until it reaches your preferred firmness. To store, simply release the air, fold it flat, and keep it in a bag or drawer. Compact and travel-friendly, it’s ready whenever you need it.
Is it easy to clean and maintain the Pave Comfort Bum Cloud?
Yes! The surface can be wiped clean with a damp cloth. Avoid harsh chemicals to keep the material durable. Its low-maintenance design ensures it stays fresh and ready for use, whether at home, work, or on the go.
Is the Pave Comfort Bum Cloud suitable for all ages and body types?
Absolutely. Its adjustable, air-filled design conforms to different body shapes and sizes, providing gentle support for everyone - from children to adults and seniors - making it a versatile cushion for the whole family.
Where are you located?
Our head office is located in Victoria, Australia.
What are the shipping fees?
Shipping is free on all orders to Australia.
How long will my order take to arrive?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at thepavecomfort@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.